Camel Travel Terms of Use & Privacy Policy
I. General Terms and Conditions of Camel Travel, Egypt, Hurghada (Intermediary)
II. Supplier Terms and Conditions (Service Providers)
I. Camel Travel Terms of Use
Website Operator
This website and its content, including sub-sites, text, images, videos, software, services, and other materials presented through it (collectively referred to as the “Website”), is operated by Camel Travel, based in Hurghada, Egypt. Our office is located at Marsa Alam / El main city, Marsa Alam, 84721, Egypt. You may contact us via email at info@camel-travel.com or by phone at +20 1070989491.
Application of These Terms of Use
By accessing and using the Camel Travel website, you ("User" or "you") agree to abide by these Terms of Use and our Privacy Policy. Continued use of the website implies acceptance of these terms, so please review them carefully.
Bookings
When using the Camel Travel platform to book tours, activities, or other services, your booking is subject to both Camel Travel’s General Terms and Conditions and the Supplier’s Terms and Conditions (service provider of the booked activity). Camel Travel acts solely as an intermediary and does not offer these services directly. Contracts for the provision of services are established directly between the user and the service provider.
No Offer
The information on the Camel Travel website is provided for general information purposes only and does not represent a binding offer. A binding agreement for services is only formed when a booking request is submitted by the user and accepted by the supplier in accordance with these Terms of Use and the Supplier’s terms.
No Warranty
Camel Travel endeavors to ensure the accuracy of all information on the website. However, we make no guarantees regarding the accuracy, completeness, timeliness, or reliability of the information provided. The website, its content, and functionality are provided “as is” without warranty of any kind. We cannot guarantee that the site is free from errors, viruses, or harmful components.
Limitation of Liability
Camel Travel, its agents, employees, and distribution partners disclaim any liability for damages resulting from your use of the website, including inability to access the site or use the services. We are not responsible for technical defects or service disruptions, except in cases of intentional wrongdoing or gross negligence. This limitation does not apply in cases involving injury to life, body, or health.
External Links and Third-Party Content
Camel Travel is not responsible for the content of third-party websites that may be linked from our platform. We do not endorse such content, and navigating to third-party sites is at your own risk. We encourage users to review the privacy policies and terms of use of any external sites they visit.
Camel Travel App License
Camel Travel grants users a non-exclusive, non-transferable, non-sublicensable, revocable, royalty-free license to use the Camel Travel app for personal or internal business purposes, provided the user complies with these Terms of Use. Modifying, copying, or reverse-engineering the app is strictly prohibited.
Intellectual Property
All content on the website, including text, images, logos, and trademarks, is protected by intellectual property laws. Users are not permitted to reproduce, distribute, or create derivative works from the content without prior written permission from Camel Travel.
Amendments to Terms of Use
Camel Travel reserves the right to amend these Terms of Use at any time. Changes will become effective immediately upon publication on the website, and continued use of the site indicates your acceptance of the updated terms.
Governing Law and Jurisdiction
These Terms of Use are governed by the laws of the Arab Republic of Egypt. Any disputes arising from the use of the website shall be exclusively resolved in the courts of Hurghada, Egypt, unless otherwise specified by mandatory legal provisions.
II. Camel Travel User Terms and Conditions
1. Introduction
1.1 Camel Travel operates an intermediary platform that connects users with suppliers of tours, activities, and other travel-related services. The platform allows users to browse and book services provided by local suppliers, forming service agreements directly between the user and the supplier.
1.2 Camel Travel caters to both individual consumers and businesses:
- Consumer: An individual entering a contract for non-commercial purposes.
- Business: A legal entity or individual entering into a contract for commercial activities.
2. Subject of the Terms
These terms govern the use of the Camel Travel platform for both individual users and partner businesses (such as affiliates or sub-agents). Camel Travel only facilitates bookings and does not provide travel services directly. All contracts for travel services are between the user and the supplier.
3. Registration
Users must register on the platform to book services. To register, you must be at least 18 years old and responsible for maintaining the confidentiality of your account details. Only one account per user is allowed, and it is non-transferable.
4. Camel Travel Services and Contract Formation
4.1 When a user selects a service on the platform (e.g., tour, date, number of participants), Camel Travel displays relevant information provided by suppliers. A binding offer is made by the user when they confirm their selection and complete the booking process.
4.2 Camel Travel provides confirmation of the booking and processes payment on behalf of the supplier. Any additional services, such as ticket issuance or customer support, will be provided according to the supplier’s terms.
4.3 Camel Travel is not responsible for the accuracy of the information provided by suppliers or for the execution of the booked services.
5. Payments
5.1 Payments for bookings are collected by Camel Travel on behalf of the supplier unless otherwise stated.
5.2 Camel Travel may charge users additional fees for currency conversion or other payment-related services.
6. Prices
Prices displayed on the platform are inclusive of applicable taxes unless otherwise specified. Users should review the supplier’s policies for any local taxes or fees that may apply on-site.
7. User Responsibilities
7.1 Users must ensure the accuracy of their booking information and comply with all terms of the supplier, including arrival times, health requirements, and other conditions.
7.2 Users agree to indemnify Camel Travel against any third-party claims arising from misuse of the platform.
8. Platform Availability
Camel Travel does not guarantee the uninterrupted availability of the platform. We reserve the right to modify or discontinue any features or services at any time.
9. Liability of Camel Travel
Camel Travel is not liable for the fulfillment of contracts between users and suppliers. Our liability is limited to our intermediary role and is capped at three times the cost of the booked services, except in cases of gross negligence or personal injury.
10. Data Protection
Camel Travel collects personal data only for the purposes of processing bookings. We ensure the confidentiality of user data and do not disclose it to third parties except as required to fulfill a booking.
11. Governing Law
These Terms and Conditions are governed by the laws of the Arab Republic of Egypt. Disputes shall be resolved in the courts of Hurghada, Egypt.
For questions or concerns, please contact Camel Travel at:
Camel Travel
Marsa Alam / El main city, Marsa Alam, 84721, Egypt.
Email: info@camel-travel.com
Phone: +20 1070989491
